Tuesday, 16 June 2015

FOOD AND BEVERAGE OPERATIONS MANAGEMENT

UNIT 5: FOOD AND BEVERAGE OPERATIONS MANAGEMENT

This unit introduces learners to the practical aspects of food and beverage production and service. Because of the nature of their job, hospitality managers need to have basic levels of practical skills, enabling them to work effectively within different kitchen and restaurant environments. Managers may need to work in kitchen and restaurant environments to support operational staff in times of need or to establish themselves as credible team players. Learners will develop understanding of a range of food and beverage production and service systems. Learners will undertake an investigation of staffing implications for different systems and businesses to inform system comparisons. Learners will study menu planning and recipes suitable for different industry contexts. They will also investigate the importance of financial processes including, purchasing options, costing of raw materials and commodities, and different selling price models. Learners will develop their understanding of the processes involved in planning and developing recipes and the factors that determine menu compilation for a variety of customer groups. Learning from this unit is demonstrated in the planning, implementation and evaluation of a food and beverages service for a hospitality event. Ultimately, learners will be able to transfer and apply their expertise to different food production and service situations within the hospitality industries. The effective use of planning, coordination and communication skills will be emphasised and developed to underpin the work of the unit. The ability to demonstrate learning, with confidence, in a food and beverage operation, is an important feature of this unit.

Understand different food and beverage production and service systems Understand the financial controls used in food and beverage operations Be able to devise menus for hospitality events Be able to provide food and beverage services for hospitality events.

Understand different food and beverage production and service systems Food production: systems eg traditional, batch cooking, call-order, centralised, assembly kitchens, sous-vide, cook-chill, cook-freeze Service: systems eg table service, counter service, à la carte, table d’hôte, silver service, family service, plate service, guéridon service, specialist food service systems Recipe and menu factors: recipe suitability and modification; customer perceptions; choice of products; flavour and appearance of dishes; nutritional value Cost implications: system costs; equipment; staff; products Staffing implications: system skills and de-skilling; job specifications; training; levels of output Application: within the hospitality industries eg hotels, restaurants, pubs, clubs and nightclubs, contract food services, hospitality services, membership clubs, events and specialist operations, banqueting, fast food, in-flight catering

Understand the financial processes used in food and beverage operations Financial statements: dish costing sheets; cost statements; operating statements; variance analysis; sales records Costs and pricing: dishes; menus; beverage lists; sales mix; net and gross profit; fixed, variable, direct, indirect cost; cost elements; VAT; discounting Purchasing process: requisition of equipment and supplies; purchasing options; purchase specifications; receipt; invoicing; storage of equipment and supplies

Be able to devise menus for hospitality events Menu and recipe considerations: cookery styles; types of menus; balance; dietary needs; allergy considerations; ethnic influences; social trends and fashions; nutritional content Dish recipes: using fresh foods; prepared foods and levels of processing; combination of prepared and fresh foods; dish specifications; standard recipes Factors affecting menu compilation and dish selection: taste; colour; texture; temperature; appearance; seasonal and local produce; complementary or contrasting foods; food and drink matching Beverages: alcoholic; non-alcoholic; sources; selection; availability; storage; legislation


Be able to provide food and beverage services for hospitality events Planning: type of menu; style of service; timescale; customer requirements Cost control: staffing; materials; overheads; achieving target profits; budget restrictions Quality standards: production and service planning; food and beverage preparation; cooking and presentation; food and beverage service levels; setting and maintaining standards Health, safety and security of the working environment: procedures; monitoring; setting and maintaining hygiene practices Evaluation factors: planning; organisation; management objectives; implementation; quality; customer satisfaction; cost effectiveness

The learner can: 1.1 discuss the characteristics of food production and food and beverage service systems 1.2 discuss factors affecting recipes and menus for specific systems 1.3 compare the cost and staffing implications for different systems 1.4 justify the suitability of systems for particular food and beverage outlets

4.1 plan a food and beverage service for a hospitality event within an agreed budget 4.2 implement the planned service maintaining standards of quality and health, safety and security 4.3 evaluate factors to determine the success of the service, making recommendations for improvement

Unit 6: Rooms Division Operations Management Unit 13: Conference and Banqueting Management Unit 14: Hospitality Contract and Event Management.

It also provides a basis for Unit 12: Hospitality Operations Management. This unit links to the following Management NVQ units:

A1: Manage your own resources A2: Manage your own resources and professional development B8: Ensure compliance with legal, regulatory, ethical and social requirements E1: Manage a budget E2: Manage finance for your area of responsibility E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F1: Manage projects F5: Resolve customer service problems F6: Monitor and solve customer service problems F11: Manage the achievement of customer satisfaction F12: Improve organisational performance.

Centres must have access to a variety of food and beverage production and service systems, including the specialist equipment necessary to illustrate operation. Access to suitable facilities for food and beverage operations is essential. This can be a realistic working environment within the centre or a suitable commercial business that learners can use to implement their plans. Centres that have a catering store are advised to make use of this ‘real’ facility to demonstrate aspects of purchasing.

Employer engagement and vocational contexts

Hotelympia and other hospitality exhibitions provide excellent opportunities for learners to view specialist food and beverage equipment and systems, and to collect information. Site visits to a range of hospitality businesses will enable learners to experience the systems they have studied. Local businesses may allow their facilities to be used by learners to stage events. Employers may run events that could provide assessment opportunities. Industrial placements or part-time employment within food and beverage operations will help learners to experience different systems in a range of environments. In particular learners who wish to pursue a career in food and beverage management should look for these opportunities.
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