Tuesday, 25 April 2017

Unit 16 Resort Management-Btechnd

Unit 16 Resort Management-Btechnd

Task 2

2.1 Discuss how effective eminence systems and procedures affect legal and conflict situations

Unit 16 Resort Management-BtechndA eminence system is characterized as the authoritative structure, obligations, and courses of action, methods and assets for actualizing eminence administration. Eminence administration incorporates those parts of the general administration work that focus and execute the Resort eminence strategy and eminence goals. Mutually excellence control and excellence affirmation are elements of managing the eminence.
The effective eminence system in the leadership of an Eminence Assurance Manager will guarantee the subsequent:
  • Suitable worldwide in addition to associate-particular eminence archives (Level 1: Resort approaches together with eminence arrangement and eminence administration arrangement; Level 2: SOPs; Level 3: operational guidelines; Level 4: traditions, rules, structures, formats, logs, tabs, and names) are resolved, created and actualized.
  • Employees included in Amanpulo resorts research and development is, and remains, appropriately competent and prepared meant for their responsibilities for which they are prepared as capable. The preparation will incorporate fresh employees prompting, progressing eminence mindfulness preparing incorporating preparing in pertinent SOPs and other superiority records, preparing for changing roles inside and between utilitarian units, and training coming about because of an investigation of necessities including the consequences of reviews and administrative assessments, top administration surveys and worker evaluations. Further instruction and extra training needs ought to be continually surveyed by the resorts.
  • All Amanpulo resorts’ research work exercises are directed as indicated by resort eminence guidelines, current Gaps, and all pertinent regional, national, local and global legal, moral and administrative necessities as characterized in the eminence records, to be suitable for resort eminence destinations plus client prerequisites...
  • Amanpulo Employees have composed sets of responsibilities which unmistakably characterize their roles and obligations, and the techniques and SOPs which they need to take after (Hinkin and Tracey, 2000).
  • A system is placed to launch and keep up an individual record on every worker of Amanpulo, containing his/her current educational module vitae, set of responsibilities, instruction and preparing records and individual and expert improvement plan.
  • Liaison is kept up with practical units, associates, F&B, site-seeing and human assets for proceeded with individual and expert improvement (fundamental and progressed information based and ability based preparing and retraining) of workers around the world.
  • Liaison is kept up with and between practical units and associates to advance institutionalization, enhance correspondence, and to upgrade productivity of eminence structures via collaboration.
  • All practical units and associates are stayed up with the latest with different secured and developing regional, national, local and universal legal, moral and administrative benchmarks.
  • Continual eminence change activities (appropriation of industry best practices: determination, advancement, usage and observing of strategic execution markers; and inner and outside point of referencing) are recognized, actualized and checked by means of the Plan–do–check–act (P–D–C–A) cycle.
  • Persons in charge of the eminence certification system are accessible in a warning part to representatives worldwide on matters identified with the eminence systems, regulations in energy including tourism and administrative agreeability.
The eminence records comprise of Amanpulo Resort arrangements, eminence administration arrangement, SOPs, working directions, traditions, rules, structures, formats, logs, labels and marks. They are made by agreement and sanction by a selected body and they accommodate normal and rehashed utilization, principles, rules or qualities for exercises or their effects with a perspective to advance reproducibility, straightforwardness, steadiness, compatibility and to encourage correspondence. The chain of command and sorts of eminence archives important to eminence systems will rely on Amanpulo Resort business goals and plan of action. SOPs are Level 2 eminence reports and, alongside other significant eminence records, guarantee the adequate.

2.2 Analyze the impact of eminence systems and procedures implemented by a specified tour operator on its operations

Eminence systems related SOPs cover the accompanying points to catch the center eminence control and eminence certification exercises and courses of action:
• Definition, configuration, content, accumulation, indexing, survey, regard, redesign, dispersion and documenting of eminence reports (Simons and CA, 1995);
• Definition, setup, substance, study, respect, update, flow and chronicling of distinction organization plan;
• Clarity of and activities related to distinction control of Resorts tryouts and gathering of tryout-specific greatness control plan;
• Initiation and backing of workforce records including plan and substance of instructive project vitae, set of desires, planning records and individual and master progression plan;
• Top organization overviews of prominence frameworks and issuance of organization review reports;
• Choice and organization of assention evaluators;
• Format, substance, get-together, review, help, upgrade, flow and chronicling of audit arrangement of Amanpulo resorts;
• Format, substance, get-together, review, help, upgrade, flow and chronicling of audit game plan of Amanpulo resorts;
• Planning, lead, reporting and bar of peril based inside and external audits;
• planning, lead, reporting and bar of specific surveys of ends, methods, frameworks and records: supporter site, pariah (central Resorts) site, specialists site, distinction organization framework including SOP organization, guideline and planning and assessing, chronicle organization framework including documents, data organization framework including information advancement help, certified hostile events organization framework, remedial word reference organization framework, and authoritative convenience files (resorts reports, and resorts zones of new offices applications, showcasing approbation applications, and essential particular reports);
• Planning, lead, reporting and barring of for reason/regulated surveys;
• Hording of customer audits;
• Grounding of districts for regulatory examinations;
• Synchronization and organization of authoritative examinations (Shea, 2000);
• change control to ensure that movements and the contemporary standing of distinction frameworks related portions counting records are recognized; and
• Tasks and commitments of distinction confirmation in treatment of investigative wrongdoing/ blackmail.
The vitality of suitably settled and administered prominence control and greatness certificate frameworks with their vital exquisitely made Sops and other distinction reports for the achievement of Amanpulo Resort business objectives can't be neglected. They dole out as a venture out license to achievement by supporting the Amanpulo Resort to accomplish extraordinary methods, techniques, frameworks, and people, with conceivable splendid things and organizations and change of the going with:
• Customer satisfaction, and thusly, customer dependability and repeat trade and referral;
• Well-timed enrolment of offices by killing waste and the prerequisite for patch up;
• Operational occurs, for instance, pay, gainfulness, bit of the general
• Coalition of procedures with accomplishment of better comes about;
• Thoughtful and inspirational of representatives at the Amanpulo Resort eminence approach and business goals, and also support in constant eminence change activities; and
• Confidence of invested individuals in the adequacy and effectiveness of the Resort as showed by the money related and social repute (Teague, 2005).Order Now

Unit 17 Resort Management-Btechnd

Unit 17 Resort Management-Btechnd

Task 3

Unit 17 Resort Management-Btechnd3.1 Analyze incidents that could affect the operations of a resort

The episodes that could have an impact on the resorts’ operations can be categorized as
Transport incidents: The incident is caused on the way to the resort. The Amanpulo resorts generally get the tourists and voyagers as clients. So, the incidents that generally can impact the operations are any hindrances caused in the tourism or in the voyages. These hindrances can be due to the air-crash, hijacking, and unsafe modes of transport, services hindrances by the airways, accidents, or any other hindrance that does not allow the tourist to utilize the services of the resort.
Natural incidents: These incidents cannot be avoided or predicted in advance. These can be hurricanes, Tsunami, floods, earthquakes, floods or any such natural distractions that keep the person away from using the services of the resort (Asuncion and Josefa, 2004).
Medical incidents: These incidents that are caused due to some medicinal effects which make the tourist unable to visit the resorts. These can be Food poisoning, Typhoid outburst, or any other hazardous disease.
Political incidents: The political disruptions like wars, elections, and curfews etc that do not allow anyone to move in or out of any tourist destination.
All the above incidents are temporary in nature and have an adverse effect on the business of resorts. These are  not only when the tourists don’t visits the resort, but also can be there when the clients are already in the Amanpulo resort, and at that time the main aim is to take care of voyagers and help them meet the crisis.

3.2 Evaluate the procedures to be implemented by a tour operator to deal with different incidents

The tour operators like Thomas Cook need to arrange in advance to tackle the above incidents. For these incidents there is a need for contingency plans, insurances, and co-operation with the government authorities so as to be aware of the upcoming political moves. The crisis management is necessary to cover the losses of vacancy or when the demand is low for the resorts. Thomas Cook needs to manage the crisis through a dedicated staff. The tour operators need to train the staff so as to prepare the resorts for the time of losses or period of no tourists. This crisis can also be the ones which are due to natural calamities. The team of Thomas Cook needs to be trained for the floods, medical crisis, natural calamities etc.

3.3 Discuss how procedures to be implemented by a tour operator link with guidelines of trade associations and government bodies

Tourism districts are characterized by government and are managerial locales intended to reflect distinctive sorts of neighborhood industry bunches of tourism-related exercises and encounters. The territorial setting eludes to the outer, inward and authentic circumstance of a tourism area that effect on the interest and supply of tourism offices and encounters in the district. While the regulatory limits may be clear, from the point of view of tourism administrators, industry and visitors – specifically – the limits are much fuzzier. Administrators are prone to be a piece of the worth chains and corresponding and focused systems of tourism experience suppliers that cut crosswise over districts and even States and countries. From a visitor's point of view, regulatory limits mean nothing; he or she administers to what helps or degrades the tourism experience.
The broad regulations for the Operation and Management of Amanpulo resorts have been:
A. MAINTENANCE AND HOUSEKEEPING.
Keeping of each and every region of the Amanpulo resort as well maintained may be of sufficient standard, and ought to be on an undertaking with reason, thinking about the prominence of materials used furthermore its upkeep (Glaesser, 2006).
Housekeeping ought to be of such a standard ensuring commendably kept, clean and sullying free premises. A vermin control system ought to be much of the time kept up in every part of the resort. General and hygienic rubbish exchange framework ought to be kept up. Sanitation measures ought to be held onto according to the standards suggested under P.d. 856, the Code on Sanitation of the Philippines.
B. LIFEGUARD AND SECURITY.
Each and every resort may give the organizations of a satisfactory figure of adequately arranged lifeguards legitimately authorized by either the Philippine National Red Cross, the Water Life Saving Association of the Philippines or whichever apparent affiliation planning or propelling security objectives, and attractive defense at whatever point there are guests.
C. HELPFUL SERVICES.
Each and every resort including Amanpulo ought to give the organizations of a specialist, either accessible to return to work or on full-time premise, dependent upon their capacity of operation and accessibility to mending office or helpful focal points. In augmentations, resorts Amanpulo may use sufficient first-aiders who have completed a course in foremost collaborator legitimately attested by the National Red Cross or some other affiliation approve by the same. Sufficient first aide pharmaceuticals and vital life-saving supplies ought to be given inside the property.
D. BLAST ENGAGING WORK PLACES.
Fire doing combating work places may be outfitted according to the Philippines Fire Code.
E. SIGNBOARDS.
Suitable signboards ought to be arrestingly indicated external to the establishment exhibiting unmistakably the name and gathering of the Amanpulo resort as managed by the subdivision.
F. SHORELINE AND LAKESIDE RESORT.
There may be determined to a shoreline or lakeside resort a tasteful number of buoys which ought to be broadened inside the region to be directed by the resort holder or chief as okay for swimming intentions, an in amenability with the current government rulings and/or neighborhood laws on the putting of this kind of buoys. The Amanpulo resort is such sort of resort with the ocean surroundings.
G. ALLOTED REGION.
The division in front of the locale of the resort with tasteful figure of buoys as gave in the past section ought to be relegated as the region for swimming intentions, and no barge, banca or diverse strengths may be allowed to enter the districts so alloted. The resort administrator or his appropriately endorsed operators may be empowered under these rules to maintain the above, and ought to additionally allot an assignment of the shoreline front to be used just for stacking and purging of resort guests, unless general appointed some place else by norms and regulations specific to the zone (Flynn, 2000).
H. JUDICIOUS MEASURES.
1. For no situation ought to the Amanpulo resort organization license swimming at the shoreline front past 10:00 p.m. likewise fitting notice ought to be displayed on enlighten the resort guests of this regulation.
2. Night swimming at the pool may be allowed simply in case there have been sufficient lifeguards on commitment and when the pool properties are satisfactorily lighted.
3. Organization may send plenty and detectable signs in fundamental ranges in the resort or at the shoreline to alert guests/customers of the region of fake or trademark dangers, danger areas or occasions peril.
I. DENIED ACTS AND PRACTICES.
1. No pets or animals ought to be allowed to bathe/go swimming along shorelines. In like way, "pukot" plotting and swabbing of calculating nets ought to be entirely confined in shoreline resorts.
2. Amanpulo resort holders may deny ambulant merchants from selling their items inside the resort premises in order to give their guests a certain level of assurance to enable them to loosen up and get a kick out of their residing hazard.
3. Throwing of debris or litter in Amanpulo resorts ought to be entirely blocked. Resort directors ought to keep their premises clean and may get the measures against littering. Without inclination to existing ones no resort ought to be constructed or created inside a compass of five (5) kms from any defilement making assembling plant"

Conclusion

The Amanpulo  resort chief has occupation to incorporate dealing with all fragments of a resort, including hotel, sustenance and drink administration, human assets, housekeeping, attractions, and visitor administrations. He'll be responsible for representatives, funds, client administration, advancements, and eminence control. Amanpulo Resort directors frequently need to fill in for late shifts and weekends, putting in extended periods to guarantee the achievement of their foundation. Notwithstanding, the working hours may differ extraordinarily amid high and low travel seasons.

References

Asuncion B., Josefa D. M. (2004). Factors Influencing Destination Image, Annals of Tourism Research, Vol. 31 No. 3.
Barney,J.B. (1997). Gaining and Sustaining Competitive Advantage. Reading, MA: Addison- Wesley.
Cheetham, B.L. (2005). editor. Prepared by European Forum for GCP Audit Working Group. 2005. The ENGAGE (European Network of GCP Auditors and other GCP Experts) Guideline.
Evans, E. (2005). Models of Crisis Management: an evaluation of their value for strategic planning in the international travel and tourism industry International Journal of Tourism Research 7(3).
Flynn, G. (2000). “Predictions About the Future of Employment Law.”Workforce 79(1):78–80.
Glaesser, D. (2006). Crisis Management in the Tourism Industry (2nd ed.). Oxford: Butterworth Heinemann.
Hinkin, T.R. and Tracey, J.B. (2000). “The Cost of Turnover: Putting a Price on the Learning Curve.” Cornell Hotel and Restaurant Administration Quarterly 41(3):14–21.
Shea,R.E. (2000).“The Dirty Dozen.”HR Magazine 45(1):52–56.Order Now

DISSERTATION PROPOSAL

DISSERTATION PROPOSAL
 Topic:The role of tourism inshaping Zambia’s public diplomacy
 Dissertation aim
DISSERTATION_PROPOSALThe aim of the proposed study is to explore the direct and indirect impacts of the tourism industry on Zambia’s public diplomacy.
 Objectives
The general objective of the proposed investigation is to analyse the contribution of tourism to shaping Zambia’s public diplomacy. Specific objectives include the following:
  1. To determine if there is a significant relationship between tourism and public diplomacy
  2. ii. To assess the extent to which tourism industry in Zambia contributes in constraining or improving Zambia’s public diplomacy
iii. To assess thegeneral public, government and tourists perception of the tourism industry in relation to public diplomacy in Zambia
Dissertation Question
The central question, that the proposed study seeks to answer, is;
What is the role of Tourism in shaping Zambia’s Public Diplomacy?
In answering the above question the proposed study seeks to investigate in-depth:
  1. What relationships exist between tourism and public diplomacy?
  2. What opportunities are created by tourism that would contribute to Zambia’s positive public image?
  3. How does the general public, the Zambian government and tourists perceive tourism and its relation to public diplomacy?
Background, Context and Literature
Global tourism has experienced continued growth and extended ‎diversification, over the decades to become one of the fastest growing industry in the world (UNWTO, 2013). ‎Modern tourism growth has been diligently linked to thedevelopment and includes growing number ‎of new destinations. These dynamics have turned tourism into a key driver for social-‎economic progress.According to UNWTO 2013 highlights despite occasional shocks, international tourist arrivals have shown virtually uninterrupted growth – from 25 million in 1950 to 278 million in 1980, 528 million in 1995, and 1,035 million in 2012. In terms of thelong-termoutlook, UNWTO has focused that international tourist arrivals worldwide will increase by 3.3% a year from 2010 to 2030 to reach 1.8 billion by 2030. Between 2010 and 2030, arrivals in emerging destinations (+4.4% a year) are expected to increase at double the pace of that in advanced economies (+2.2% a DISSERTATION PROPOSALyear) (UNWTO, 2013).
Public diplomacy is simply a system used to sway foreign publics without using force. According to the Fletcher graduate School of International Affairs at Tufts University, public diplomacy is defined as a system that has influence on public attitudes on how foreign policies are formulated and implemented. It includes scopes of international relations beyond the typical traditional diplomacy. The promotion by governments on how the international public perceive the country, the way the private groups interact with those in another country. The way foreign affairs business is conducted, the communication systems between diplomats and foreign correspondences; the most important with public diplomacy is the way in which information and ideas flow (Tufts University, n.d)
Maintaining a positive public image and reputation is high on the governance agenda of any country in today's modern society.  All states developed and developing ones are striving to maintain a sound image abroad as foreign public opinion helps shape a country’s reputation. Any state’s public image in the world is primarily shaped by the policies it pursues and incidents in and concerning it.
In this respect tourism as a global and ever expanding industry that involves mass movement of people from one place to the other. Itis an important influencer on how the public perceives other countries. There is also no doubt that many countries devote their resources and services to tourism in order to shape a positive international perception of a country. Tourism been a global industry has the largest reach into foreign societies, and its impact on public diplomacy cannot be doubted.
The other important point is that tourism promotion normally has a significant funding through the participation of the private sector which is debatably a larger part than what a country would spend on public diplomacy promotion.  Thus, even where a foreign public is targeted by foreign ministry public diplomacy activities its perceptions are going to be shaped by tourism promotion.
Methodologies
The proposed dissertation work will be non-empirical based on qualitative research methodology, and all the data will come from already published scholarships utilizing the university library, the internet, and other official Zambian government publications. The study will also carry out telephone and face to face interviews with Zambian public, tourists that have visited Zambia and government officials in the Ministry of Tourism and those at the Ministry of Foreign Affairs and Zambian Missions abroad.In the case of interviews, random sampling will be employed.
Data for the proposed dissertation will be analyzed using thematic data analysis system.
Potential outcomes
The possibleresultof the proposed study is the impact of tourism on Zambia’s public diplomacy and how tourism can be utilized to improve Zambia's public diplomacy further. By exploring the above question, the intention of the proposed study is to provide adetailed overview of the role of tourism in contributing to Zambia’s public image building.
Significance and Contribution
The proposed study is significant not only to the tourism and public diplomacy scholars but also to policy makers in Zambia and other countries of the world. The proposed study will contribute to the body of knowledge and highlight important issue in the quest to find out the relationship between tourism and public diplomacy.
Relevant primary sources:
DISSERTATION-PROPOSALThe primary source of information for the proposed study will be based on official publications from the Zambian government especially Zambia’s Foreign Policy, Zambia’s Tourism Policy and other officialdocumentations
Likely secondary sources:
FAN Shih-Ping (2010), The Effects ofChina’s Tourism Diplomacyand a “United Front”China: An International Journal, Vol 8, Iss. 2, pp. 247-281
Jacques Richardson, (2004),"American diplomacy revisited: is “military tourism” essential?” foresight, Vol. 6 Iss. 2 pp. 110 – 115
Jan Melissen, (2006), “Public diplomacy between theory and practice”, accessed online on 12/01/2015 from http://www.clingendael.nl/sites/default/files/20061200_cdsp_paper_melissen.pdf
Jay Wang, (2006),"Public diplomacy and global business", Journal of Business Strategy, Vol. 27 Iss. 3 pp. 41 – 49
L’Etang, J. (2006a). Public relations in sport, health and tourism. In J. L’Etang& M. Pieczka (Eds.), Public relations—Critical debates and
contemporary practice (2nd ed., Vol. 2, pp. 241–263). Mahwah, NJ: LEA.
Philip Kotler and David Gartner (April 2002:251): "Country as a brand, product and beyond: A place marketing and brand management perspective," The Journal of Brand Management 9
Tilson, D. J., & Stacks, D. W. (1997). To Know Us Is To Love Us: The public relations campaign to sell a ‘business-tourist-friendly’ Miami. Public
Relations Review23(2), 95–115.
UNWTO (2005). Making Tourism More Sustainable – A Guide for Policy Makers, (Madrid: Spain).
UNWTO (2013). Tourism Highlights (Madrid: Spain)
 Brief Guidance
Dissertation Aim – this could well be your evolving Post-It explanation.
Objectives – these could well be your key objectives from your wiki entry.
DISSERTATION PROPOSAL
DISSERTATION PROPOSAL
Relevant Primary Sources – these will emerge from the Primary Source tutorials.
Likely Secondary Sources – approximately eight sources you think might be relevant, drawn from your familiarity with Leicester e-link and the other sources.
Your topic broadly conceived should align with your MA programme (i.e. if you are registered on the American Foreign Policy MA your dissertation should fall into this field).
 NOTE:
  1. Kindly be reminded that there no use of sexist, racist and other offensive forms of language in oral presentations and written assignments
  2. The word count is between 12000-15000 and this word count DOES NOT include the bibliography or citations/references in the text(Harvard Style referencing) or in footnotes or endnotes (Chicago Style referencing). ANY OTHERINFORMATION INCLUDED IN A FOOTNOTE OR ENDNOTE OTHER THAN A REFERENCE OR CITATIONWILL BE INCLUDED IN THE WORD COUNT

Internet connection

Internet connection
What does the network administrator need to do to take full advantage of the Cisco routers on each Internet connection? 
A network administrator can use the Cisco router as a web server so as to take its full advantage. The Cisco router has a management provision so as to control connection on various devices such as computers. Cisco has a simplified process of configuring a wireless network for the homes, or small as well as medium office environments thereby easing the work of administrator (Cisco Systems, 2005).
Which routing protocol should be utilized, Routing Information Protocol (RIP-2) or Enhanced Interior Gateway Routing Protocol (EIGRP)? Does one have an advantage over the other?
Enhanced routing protocol should be utilized, this is because enhanced interior gateway routing protocol has an
Internet connection
advantage over routing information protocol. Enhanced interior gateway routing protocol is a hybrid protocol, since it combines most of the characteristic of traditional distance vector protocol with some characteristics of link state protocol. It has been proven very stable flexible and fast. This is because it can support VLSM and has a low CPU utilization that reduces the flooding and overloading of the processor unlike Routing Information Protocols (RIP-2) and other routing protocols. EIGRP is quite easy to configure compared to the other routing protocols (McMillan, 2012).
Should load balancing be employed? Explain why or why not?
Load balancing should be employed since it enables a computer network to achieve optimal resource utilization, it assist in maximization of throughput, minimization of response time  and avoids overloading the network by distributing work load across multiple computers, network links and central processing units.
How would load balancing be enabled?
In order to configure or enable load balancing in a server it mainly involves certain processes such as  identifying server farms, configuring groups of the real server in server farms and configuring the virtual server that represent the  real server to the clients. To configure the following tasks should be performed:
  • Specifying a server farm
  • Specifying a Load- Balancing algorithm
  • Enabling real server for service
  • Specifying a bind ID
  • Specifying a real server
  • Configuring real server attributes
  • Specifying virtual server
  • Associating a virtual server with a server firm
  • Configuring a virtual server attributesInternet_connection
  • Adjusting virtual server values
  • Preventing advertisement of virtual server address
  • Enabling the virtual server for service
  • Implementing IOS SLB stateless backup
  • Configuring IOS SLB Dynamic feedback protocol
  • Configuring NAT
  • Verifying IOS SLB
  • Troubleshooting IOS SLB
What changes to the network topology or design must be made to incorporate the second Internet connection and Cisco router?
By use of Hierarchical design principle which uses a building block approach to leverage a high speed routed core network layer to which are attached multiple independent distribution blocks. The hierarchical design segregates the function of the network into this separate building block to provide availability, scalability, flexibility and fault isolation (Cisco Systems, 2005).

Saturday, 22 April 2017

Case Strategic Business Risk Assessment, Inherent Risk Assessment and Preliminary Going Concern

One.Tel Case Strategic Business Risk Assessment, Inherent Risk Assessment and Preliminary Going Concern

Assessment
Nature of the Entity’s Business
One.Tel was launched in Sydney, Australia in May 1995. They were described as a global telecommunications company offering a fully integrated product list including low-cost international and national calls, Internet services, prepaid and post paid calling cards plus GSM mobile phone services. Their strategies as customer-focused and dedicated to providing innovative, quality telecommunication services at reduced prices. Details of total revenue by geographic segment for the year ended 30 June 2000are as follows:
Country
$M
%
Australia
429.4
64
UK
144.7
21
France
15.1
2
Netherlands
36.6
5
Hong Kong
39.2
6
Other
13.2
2
Total
678.2
 
The Industry
Australia’s telecommunications infrastructure with a fully digitised network is as sophisticated and as modern as any in the world. Land based phone lines penetrate about 96 per cent of all households, with 2 million Internet subscribers and over 7 million Internet users. Mobile phone services are well established in Australia with more than 8 million users or 42 per cent of the population, one of the highest user rates in the world. Telstra, Optus and Vodafone each operate separate GSM mobile networks. Telstra’s market share is around 57 per cent, Optus 31 per cent and Vodafone 11 per cent. (Source: US Department of State FY2001 Country Commercial Guide)
Prior to the deregulation of Australia’s telecommunications industry on 1 July 1997, there were two carriers. There are now 35 carriers who are often former service providers and are generally reliant upon leasing network capacity from Telstra, although some are developing their own switching and network capability.
The influx of smaller carriers into the telephony market has acted as one of the major developments in producing important competitive results in the deregulated market. These carriers typically provide international and long-distance calls and, more recently, complete telephony services. The growth in revenue does not correspond directly with growth in the number of telecommunication service providers due to greater market competition, reduced prices, and lower revenue per company.
Telstra, the former monopoly carrier, is the dominant provider of Australia’s land-based telephony service. This network has nearly 10 million connections and an annual growth rate of five per cent. Telstra still dominates the telecommunications environment although its market share has dropped significantly in recent years.
Mobile phone services are well established in Australia with more than 8 million users or 42 per cent of the population, one of the highest user rates in the world. Telstra, Optus and Vodafone each operate separate GSM mobile networks. Telstra’s market share is around 57 per cent, Optus 31 per cent, and Vodafone 11 per cent.
Management
The Board of One.Tel comprised nine members, including five non-executive directors and four executive directors. Due to the rapid growth of the industry described in the previous section significant managerial experience in the industry was limited. The functions of the board included:
i.approval of corporate strategy, and financial plans;
ii.identifying and addressing areas of significant risk facing the company;
iii.reviewing and monitoring management processes and reporting mechanisms;
iv.monitoring financial performance;
v.Appointment of the senior management team.
Financial Statements3
     
BALANCE SHEETS AT 30 JUNE 2000
     
  
Consolidated
Parent Entity
 
Note
2000
1999
2000
1999
CURRENT ASSETS
 
$M
$M
$M
$M
     
Cash
25
335.7
172.6
164.2
170.8
Receivables
9
218.4
72.0
104.0
58.9
Inventories
10
5.1
2.5
4.5
1.8
Other
11
68.9
49.1
50.8
35.3
TOTAL CURRENT ASSETS
 
628.1
296.2
323.5
266.8
NON CURRENT ASSETS
 
  
Investments
12
26.0
17.1
Receivables
9
2.9
356.7
62.0
Plant and equipment
14
155.7
41.0
85.9
28.1
Intangibles
15
559.8
28.0
522.3
Other
11
91.9
157.9
71.1
132.3
TOTAL NON CURRENT ASSETS
 
807.4
229.8
1062.0
239.5
TOTAL ASSETS
 
1,435.5
526.0
1,385.5
506.3
CURRENT LIABILITIES
     
Accounts payable
16
277.2
73.0
115.5
50.4
Borrowings
17
92.2
7.2
20.2
7.2
Provisions
18
5.8
4.7
5.2
4.4
TOTAL CURRENT LIABILITIES
 
375.2
84.9
140.9
62.0
NON CURRENT LIABILITIES
 
  
Accounts payable
16
2.3
1.2
Borrowings
17
107.3
62.9
80.5
62.9
Provisions
18
8.2
15.2
8.1
14.6
TOTAL NON CURRENT LIABILITIES
 
115.5
78.1
90.9
78.7
TOTAL LIABILITIES
 
490.7
163.0
231.8
140.7
NET ASSETS
 
944.8
363.0
1,153.7
365.6
SHAREHOLDERS' EQUITY
     
Share capital
19
1,225.6
355.6
1,225.6
355.6
Convertible notes
17
0.1
3.7
0.1
3.7
Retained profits/(accumulated losses)
 
(282.1)
9.1
(68.7)
9.6
Reserves
20
1.2
(5.4)
(3.3)
(3.3)
TOTAL SHAREHOLDERS' EQUITY
 
944.8
363.0
1,153.7
365.6
4
FINANCIAL STATEMENTS OF CASH FLOWS FOR THE YEAR ENDED 30 JUNE 2000
     
Consolidated
Parent Entity
    
Note
2000
1999
2000
1999
     
$M
$M
$M
$M
CASH
FLOW
FROM
OPERATING
     
ACTIVITIES
       
Receipts from customers
  
510.9
300.1
283.3
250.2
Payments to suppliers and employees
 
(684.8)
(328.1)
(327.4)
(250.2)
Interest received
   
16.9
1.9
11.1
1.9
Interest and other borrowing costs paid
 
(11.9)
(3.5)
(7.5)
(3.5)
Income tax refunded
   
0.7
0.7
Net cash used by operating activities
25
(168.9)
(28.9)
(40.5)
(0.9)
CASH FLOW FROM INVESTING
     
ACTIVITIES
   
 
 
Proceeds from sale of investments
 
1.6
1.6
Proceeds from sale of plant and equipment
 
19.2
19.2
Payment for plant and equipment
  
(87.5)
(34.0)
(32.3)
(20.0)
Purchase of licences
   
(525.6)
(9.5)
(523.1)
-
Purchase of Controlled Entities
  
(6.9)
(6.9)
Payment of deferred consideration
 
(1.8)
(1.8)
-
Loans provided to wholly owned entities
 
(264.4)
(53.8)
Loans provided to other parties
  
(2.6)
(2.6)
Net cash used by investing activities
 
(614.9)
(32.2)
(821.6)
(62.5)
CASH FLOW FROM FINANCING
     
ACTIVITIES
       
Proceeds from issue of shares
  
818.5
280.3
818.5
280.3
Proceeds from borrowings
  
139.8
59.0
50.0
59.0
Finance lease principal repayments
 
(11.2)
(4.2)
(11.2)
(4.2)
Dividends paid
   
(1.8)
(2.5)
(1.8)
(2.5)
Share buy-back
   
(106.4)
(106.4)
Net cash provided by financing activities
 
945.3
226.2
855.5
226.2
Net increase in cash held
  
161.5
165.1
(6.6)
162.8
Cash and cash equivalents at beginning of year
 
172.6
8.4
170.8
8.0
Exchange rate adjustment
  
1.6
(0.9)
Cash and cash equivalents at end of year
25
335.7
172.6
164.2
170.8
5
PROFIT AND LOSS STATEMENTS FOR THE YEAR ENDED 30 JUNE 2000
  
Consolidated
Parent Entity
 
Note
2000
1999
2000
1999
  
$M
$M
$M
$M
Eamings/(loss) before depreciation,amortisation,
     
interest, abnormal items and income tax
 
(230.4)
25.2
(57.3)
24.7
Depreciation and amortisation
2
(35.3)
(12.3)
(26.6)
(9.8)
Net interest (expense)/revenue and other
     
borrowing costs
2
3.3
(1.6)
4.3
(1.6)
Operating profit/(loss) before abnormal items
     
and income tax
 
(262.4)
11.3
(79.6)
13.3
Abnormal items
4
(33.5)
(1.4)
(5.4)
(1.4)
Operating profit/(loss) before income tax
2
(295.9)
9.9
(85.0)
11.9
Income tax (expense)/benefit attributable to
     
operating profit/loss
3
4.8
(2.9)
6.8
(4.0)
Operating profit/(loss) after income tax
 
(291.1)
7.0
(78.2),
7.9
Retained profits at the beginning of the
     
financial year
 
9.1
5.1
9.6
4.7
Total available for appropriation
 
(282.0)
12.1
(68.6)
12.6
Dividends provided for or paid
7
0.1
3.0
0.1
3.0
Retained profits/(accumulated losses) at the end
     
of the financial year
 
(282.1)
9.1
(68.7)
9.6
Discussion Questions
1.List and discuss several factors that would have contributed to an increased inherent risk assessment at the financial report level. Also identify which of these factors may be identified during the strategic business risk assessment.
2.List and discuss several inherent risk factors that would have contributed to an increased inherent risk assessment at the account balance level.
3.Do you believe that the area of going concern should be assessed as high, medium or low? Identify the factors that are the basis for your decision.

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